Effective Date: 15th May 2016
Your user experience and feedbacks are important to us. We are consistently from time to time working on improving our services to you. If you experience any issues with our services, do not hesitate to contact us at firstname.lastname@example.org. We will use our best efforts to investigate such issues and resolve the same.
ACKNOWLEDGEMENT AND AGREEMENT
Macro Blob Sdn Bhd ("Macro Blob", "We" or "Us" interchangeably) is the owner of this website and the mobile application known as BOLD, which allows mobile users, inter alia, receive and redeem rewards over mobile and reload, transfer and redeem monetary value over mobile ("BOLD") and such other mobile related application, products and services provided by Us (collectively the "Services").
2 DESCRIPTION OF SERVICES
2.1 The Services: BOLD is a mobile application which provides services and functions such as mobile wallet, mobile rewards and such other services and functions which may be added from time to time.
2.2 Merchant’s Card: Upon Merchant’s participation in BOLD, We will make available a Merchant’s Card in BOLD, whereby at the discretion of You, You will be able to roll the Merchant’s Card into the Mobile Wallet (more particular defined hereunder) and thereafter load, or reload, Monetary Credits into the Merchant’s Card for the purposes of Redemption.
2.3 My Wallet: In addition to the Services set out in Clause 2.1 above, BOLD, under its "My Wallet" function, allows You to reload and transfer monetary value into respective participating Merchant’s Card in BOLD ("Said Merchant's Card"), and utilise the monetary value in the Said Merchant's Card in respective participating merchant's outlet.
i. Reload. You may reload monetary value into the Said Merchant's Card in accordance with the pre-set value by Us in BOLD and upon choosing Your desired reload value, You may complete Your purchase via the payment gateway connected to BOLD or over the counter at Merchant’s.
ii. Transfer. You may transfer monetary value from the Said Merchant's Card to other users of BOLD in accordance with the pre-set value by Us Provided That You have existing credits in the Said Merchant's Card. After You have duly transferred credit from your Said Merchant's Card to the other user of BOLD ("Your Intended Recipient"), then (i) the balance in your Said Merchant's Card will be deducted accordingly; and (ii) the transferred credit amount will be reflected in Your Intended Recipient's Said Merchant's Card, for example and for illustration purposes only, if You choose to transfer RM 10 from Merchant ABC's Card, that RM 10 will be added into the Merchant ABC's Card in Your Intended Recipient's My Wallet.
iii. Redeem.You may utilise the monetary value in Your Merchant's Card by scanning the QR code in participating Merchant's outlet, and the balance in Your Merchant's Card will be deducted accordingly, Provided That there is credit in Your Merchant's Card. Your Merchant's Card cannot be exchanged for cash or credit balance whatsoever. All rewards and benefits are valid only within their stipulated time periods.
iv. Liability & Responsibility.The Said Merchant's Card purchased via BOLD are issued and activated by participating third-party merchants, retailers and vendors (collectively "Said Merchants"). Your purchase of each Said Merchant's Card will be governed by certain terms and conditions established by the Said Merchants. Depending on the applicable law and the promotional nature of certain Said Merchant's Card, Said Merchants may set expiration dates for such Said Merchant's Card, in addition to other restrictions and requirements. You should review and familiarize yourself with all such applicable Said Merchants' terms and conditions prior to purchasing any such cards. If you have questions regarding the applicable Said Merchants' terms and conditions, please contact the applicable Said Merchant or us. As issuers of the Said Merchant's Card, the Said Merchants (and not us and BOLD) are fully responsible for all aspects of their Said Merchant's Card programs. The Said Merchants are also responsible for any and all liabilities, damages and costs suffered by you or any other customer in connection with your purchase and use of their Said Merchant's Card. While BOLD strives to work with reputable Said Merchants, BOLD shall not have any liability whatsoever for (i) the sale of products or services to you by a Said Merchant through the use of any Said Merchant's Card; and (ii) any Said Merchant's failure to honor their own Said Merchant's Card. You will need to look solely to the Said Merchant for any remedy in connection with the foregoing issues.
v. Card Errors. We attempt to be as accurate as possible and to eliminate errors on the products that we sale; however, BOLD does not represent or warrant that any Said Merchant's Card and information about them (including the description, Said Merchant's information or pricing information) provided is accurate, complete, reliable, current or error-free. In the event of an error, in an order confirmation, in processing a Card purchase or otherwise, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel the order and refund any amount charged.
vi. Statements. You may view the transaction of Your Merchant's Card in "Inbox" in BOLD. You will not be sent with statements of itemized transactions of Your Merchant's Card. Keep your receipts and check your "Inbox" to ensure that your account balance is correct. You may contact us at email@example.com for support.
3 USAGE OF THE SERVICES
3.1 Legal Age.: In order to use the BOLD Service; if you are an individual, you must be either (a) at least 18 years old or (b) at least 13 years old and have been authorized by your parent or guardian to use the BOLD Service. If you represent a business, you must be duly authorized to enter into this Agreement on behalf of the business. You represent that you are the owner or authorized user of the electronic device for the purposes of transacting in Bold Service and are responsible for any charges associated and/or have the bill payer's permission to use the BOLD Service to obtain or purchase or subscribe for goods or services.
3.2 Installation and Registration: To benefit from the Services, You need to install the BOLD from this website on Your Platform and register with the data required. To complete the registration, You need to enter Your valid email or phone number or any data required for the registration, and You will thereafter receive a personal identification number code. We reserve the rights at Our sole discretion to reject registration of users due to input of invalid data or other causes.
3.3 Free of Charge: You may download the BOLD from the Android MarketPlace, Apple App Store, BlackBerry App World and such other markets for applications download on Platform available from time to time, free of charge. For the avoidance of doubt, any charges for data transfer levied by Your carrier or such other third parties shall be borne by You.
3.5 Extent of Usage: You are not allowed to modify, copy, disassemble, reassemble, distribute, publish, reverse engineer, build a derivate or duplicate the application, its components, services or features. You are allowed to use BOLD only for Your own benefits and are not allowed to resell or make the application available to third parties. The use of BOLD for other commercial purposes is strictly prohibited.
4.1 Pricing Mistakes: We use our best efforts to ensure there are no mistakes in the transactions made. In the unlikely event that a pricing mistake happens, You agree that Macro Blob shall not be bound by that incorrect price, unless Your credit card, debit card or other payment method has already been charged. If a mistake is discovered and You have not been charged yet, We will let You know the correct price and You will be given the option to continue with Your purchase or reload at the correct price, or cancel it.
4.2 No responsibility: We assume no responsibility and may not be held liable for the unauthorised duplication arising from Goods and Services of BOLD and its Merchants.
4.4 Disclaimer & No Liability: You expressly acknowledge and agree that Your use of the Services is at Your sole risk and that the entire risk as to satisfactory quality, performance, safety, accuracy and effort is with You. To the maximum extent permitted by applicable laws, the Services are provided on "As Is" and "As Available" and "With-all-its-faults" basis, Macro Blob disclaims any and all warranties and representations, whether express, implied, oral or written, with respect to the Services and the content contained therein, including but not limited to all: (i) warranties of merchantability; (ii) warranties of fitness or suitability for any purpose, whether or not Macro Blob has knowledge of, has reason to know, has been advised or is otherwise aware of any such purpose; and (iii) warranties of non-infringement or conditions of title. Macro Blob does not warrant that the functions contained in the Services will be accurate or meet Your expectations or Your requirements, that the operation of the Services will be uninterrupted or error-free, or that any defects in the Services will be corrected. No oral or written information, guidelines or advice given by Macro Blob or our authorised representative will constitute as a warranty.
4.5 Limitation of Liability: To the extent not prohibited by law, in no event will Macro Blob be liable to You or any third party for any direct, indirect, incidental, special, consequential, exemplary, punitive or such other damages in whatsoever nature including but not limited to damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses, arising out of or related to the Services and the content therein including but not limited to the rewards, Said Merchant's Card, promotions, related products and services (including but not limited to the redeemability or redemption of the products or services, gift vouchers or gift promotions), user content, third party services and/or third party materials, however caused, regardless of the theory of liability (contract, warranty, tort, including negligence whether active, passive or imputed, product liability, strict liability or such other theories) and even if Macro Blob had been advised of the possibility of such damages. Without prejudice to the foregoing, in no event shall Macro Blob's total liability, whether in contact, warranty or tort, including negligence whether active, passive or imputed, product liability, strict liability or other theory, arising out of or in connection with the use of the Services exceed the fees of the products or services or Ringgit Malaysia One Hundred Only (RM100), whichever the lower.
5.3 Applicable Laws: The provisions of this Paragraph 5 shall apply, whether or not Personal Data Protection Act 2010 has come into force. We may revise or update this Paragraph 5 without any prior notification to You and You are advised to access to this website from time to time for any updates or revisions made. Your continued use of the Services will constitute Your acceptance of such revisions of or updates to this Paragraph 5.
5.4 Verification: You consent that in order to process Your order and to protect You and Macro Blob from fraudulent transactions, Macro Blob may provide Your personal data to third parties to perform certain verifications and to assist Us in fulfilling or facilitating the redemption or Goods & Services.
5.5 Warning: We warn that data transfer through the internet may entail security risks. Absolute secured protection of Your personal data against third parties is not possible.
6 APPLICATION AND AMENDMENTS
8 ENQUIRIES & SUPPORT
MACRO BLOB SDN BHD
Tower B Level 3
19 Persiaran KLCC
50450 Kuala Lumpur